ReSource Pro Review – TAAR – January 09
I first heard about ReSource Pro from one of my clients in early 2007.  My client asked my what I thought about them outsourcing some of their processing to China.  Here is the article I wrote that share my views and those of my clients about this firm.

You Never Know Who Is Watching and Listening
Agencies tell me that they don’t know what to blog about and who would be listening to them anyway. It is always interesting to me after I post a blog to watch for comments. Even when I ask an interesting question there are not always comments. Other times when I don’t expect a response, I receive several. Sunday evening my husband Gene and I changed our settings on each of our

Analyzing Processes – Why?
I am currently working on writing standards and workflows for a client on the filing of surplus lines taxes. Now this is a sticky wicket in almost any agency I visit. This used to be so easy. The broker that placed the coverage for the retail agency filed the taxes. Well, that is not the case any longer. So the workflow has just happened over the years and is jumbled and confusing. When I was last in this client’s office they indicated this process needed help. They provided me with copies of the needed d

Presentation Zen by Garr Reynolds – Book Review
Simple Ideas on Presentation Design and Delivery More and more agencies are using presentations to convey information to their clients and staff. I highly recommend this book as a resource for ideas for successful presentations. The book discusses how people process information and wa

Accomplishing Change
In a few presentations on the subject of change I have made a point that change is easier if it is for something we want to do than something our employer wants us to do. I use the example of how easy it is to change when we want a new cell phone. If we choose to change to a new cell phone you don’t hear a lot of grumbling. We tend to embrace the learning process and in a short period we know almost everything there is to know. We are telling everyone that will listen all we know and how wonderful our new phone is.