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Enamorando a los clientes
| Estaba escuchando una presentación de Robert Spector,sobre “Nordstrom Way”, si no habeis oido hablar de la cultura de servicio de esta tienda minorista del sector textil de EE.UU, os recomiendo que... |
Another great story
| On June 29, 07, my fiance and I were scheduled to go to Oahu and stay at the JW Ihilani Resort for 7 nights. Upon arrival at the airport, we were informed that our flight was delayed indefinitely a... |
Service that makes the difference
| I ´ll go in English in these new post. I wanted to write about these topic for a quite a long time, since I´ve had some personal experiences about it.In our normal day, we´re expose to several cost... |
Good Night Guest/Good night service
| Así se titula el post de mi amiga Roberta Nedry y hace referencia al tema del turno de noche en los hoteles, y el servicio que en estos turnos es ofrecido por el personal de recepción. En un hote... |
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